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FAQ
Frequently asked questions
General
HOW TO ORDER & PAY1. Register & ShopCreate an account to access our wholesale products and prices. Once approved, you can browse our products and add items to your cart.2. Choose Shipping or PickupSelect delivery or store pickup at checkout. Shipping costs shown online are estimates only. Final charges may vary based on actual packaging, weight, and dimensions.3. Submit Your Order — No Payment RequiredClicking the final checkout button will submit your order without charging you.As a wholesale business, we handle large orders, and inventory levels change frequently. To avoid stock shortages, unnecessary refunds, and delays, we confirm product availability before accepting payment.4. Receive Your Invoice & PayWe will email you an official invoice showing confirmed items, prices, taxes, and shipping charges.Once you review and approve the invoice, please send payment by Interac e-Transfer. We will begin processing your order as soon as payment is confirmed.Questions & Interac e-Transfer Payments:jameskimkim1@gmail.comThank you for choosing BUTTERFLY FASHION TRADING!
PAYMENT METHODS & SERVICE FEESFor Shipping Orders:Credit Card: A 3% service fee applies to the total order amount.Interac e-Transfer: No additional fees.For Store Pickup Orders:Credit Card: A 3% service fee applies to the total order amount.Debit Card: No additional fees.Please Note: The 3% credit card service fee is calculated based on the full order total, including applicable taxes and shipping charges.
All orders must be paid in full before processing, shipping, or reserving items for pickup.As we also serve walk-in customers at our physical store, inventory is constantly changing. We cannot hold or reserve products without confirmed payment.Stock is secured on a first-paid, first-served basis.For shipping orders, payment must be completed before shipment. For pickup orders, payment must be completed before items can be reserved and prepared for collection.Thank you for your understanding.
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